Privacy Policy

Last Updated: April 2026

1. Introduction

This Privacy Policy explains how MYSTIQUE hAIven ("we," "our," or "the Service") collects, uses, and protects your data. We are committed to transparency and your privacy rights.

We collect minimal data necessary to operate the Service. We do not sell your data, share it with third parties for marketing, or use it for purposes beyond what is required to provide you access to the platform.

2. What Data We Collect

User Account Information:

• Email address
• User ID
• Subscription status and tier

User Preferences:

• Favorites (content you've saved)

Viewing Analytics:

• Generic viewing statistics provided by our video delivery service (we do not track individual viewing history or personal behavior metrics)

We do not collect payment information. Payment processing is handled entirely by Stripe, and we do not have access to your credit card or payment details.

3. How We Use Your Data

Your data is used solely to:

• Create and maintain your account
• Determine which content you have access to based on your subscription tier
• Store your saved favorites
• Provide you with the Service

We do not use your data for marketing, profiling, targeted advertising, or any purpose beyond operating the platform.

4. Third-Party Services

Firebase: Stores your email, user ID, subscription status, and favorites. Firebase is subject to Google's privacy practices.

Stripe: Processes all payments. Stripe handles your payment information and is PCI-compliant. We never see or store your financial data.

Bunny CDN: Delivers video content. We receive only generic viewing statistics and do not have access to individual viewing records or personal identifiers through this service.

These third parties process data only to the extent necessary to provide their services to us. We have agreements in place requiring them to protect your privacy.

5. Data Retention and Deletion

Your Right to Delete: You may delete your account at any time through the Service. Upon deletion, we permanently remove your account, subscription status, and saved favorites.

Inactive Accounts: Accounts inactive for 12 months will be automatically deleted, including all associated data.

Data Requests and Regulatory Compliance: You have the right to:

• Request a copy of all data we hold about you
• Request deletion of your data
• Request correction of inaccurate data

To exercise these rights, contact us at [your contact email]. We will comply with all valid requests within 30 days. This applies regardless of your location and includes compliance with GDPR, CCPA, and similar regulations.

6. Your Rights

You have the right to:

• Access the data we hold about you
• Delete your account and all associated data
• Request that we stop processing your data
• File a complaint with your local data protection authority if you believe we have violated your privacy rights

7. Data Security

We use industry-standard security practices to protect your data. However, no system is 100% secure. We encourage you to use strong passwords and keep your account credentials private.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on the Service and updating the "Last Updated" date. Your continued use of the Service constitutes acceptance of the updated policy.

9. Contact Us

For questions about this Privacy Policy, data requests, or to exercise your privacy rights, contact us at: [your contact email]

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This policy is effective immediately and applies to all users of MYSTIQUE hAIven.